Our Account Managers lead and manage the client relationships and implementation of ongoing marketing initiatives. In this dynamic and evolving marketing climate, you must be solution-focused, obsessed with details, and have an eye for understanding how digital marketing strategies align with the client’s business objectives. You will be participating in internal strategy meetings, leading client meetings/calls, and assisting in process development. If you are excited about the digital world and building lasting relationships with clients, this may be the role for you! This is a full-time position with the opportunity to grow within the Rocket55 team.
- Oversee 5-10 complex digital accounts
- Spearhead multi-channel digital strategies across multiple accounts
- Responsible for consistent delivery of flawless execution (on time, on budget, high-quality)
- Own complex deliverables such as annual planning presentations and report QA, checking all materials for accuracy and completeness
- Provide training and mentorship to junior level team members
- Maintain account profitability, while maintaining client satisfaction
- Plan deliverables and team workload on a regular basis, with the ability to shift projects and tasks based on client’s needs
- Work closely with Account Directors to identify sales opportunities and propose new ideas to clients
- Effectively manage risk by proactively communicating project timelines and expectations to clients
- Act as the client advocate by thoroughly understanding the ins and outs of your client’s businesses and marketing strategies
- Ensure strategies fit your clients’ objectives, brand, and audience
- Proactively manage the day-to-day of ongoing client relationships, including email communication, in-person meetings, calls, presentations, etc.
- Follow-up with clients and internal team members to ensure project deadlines are met
- Maintain client satisfaction, ultimately leading to client retention and account growth
- Work within multiple deadlines in a calm and efficient manner
- Build trust in team members by taking initiative, responding quickly and accurately to requests from client and internal partners
- Ability to understand complex client deliverables and confidently present them to clients
- Excellent listener & note taker
- Solid verbal/written communication skills
- Collaborative leader
- Extremely detailed oriented and organized
- Willingness to take on any task with enthusiasm
- Fast learner and accepting of constructive criticism
- Ability to work cohesively with clients and subject matter experts
- Comfortable with a fast-paced and evolving environment
- Problem-solving attitude with a consistent pursuit of results
- 4+ years of relevant work experience
- 3+ years client service/account management experience in an agency setting
- 3+ years of experience with SEO, SEM, and/or Social Media strategies
- Familiarity with WordPress or other Content Management Systems
- Understanding of Amazon or other marketplace platforms
- Analytics/Google Ads Certified
- Basecamp or other project management software experience
About Rocket55 (rocket55.com):
Rocket 55 is a leading, full-service digital agency with a proven track record of delivering results for our clients. While digital has become a popular bolt-on service for many traditional agencies, we have been an innovative leader in the digital space for the last decade. Our breadth and depth of expertise is hard to match.
We are a growth-focused business, having made the Inc. 5000 list in 5 of its 14 years. Our continual growth has allowed us the opportunity to not only promote from within but to attract additional team members who are absolutely passionate about client outcomes and honing their expertise. We are the perfect fit for people who love a fast-paced work environment; where evolution is an exciting, continual part of their daily lives. We do our best to leave our egos at the door and embrace problems from a mindset of curiosity towards improvement.
We strongly believe that diversity in all forms makes for a stronger organization. If you value an environment that embraces and rewards performance, alongside collaboration, then Rocket55 would be a great fit for you.
*Rocket55 also offers Health, Dental, Vision, and Life Insurance. Along with Competitive Compensation, PTO, and IRA Benefits.