Associate Vault Product Support Engineer

Description:

Location:Columbus, OH

We are currently seeking a talented Associate Vault Product Support Engineer to join our busy Vault Product Support Team. This role is ideal if you are looking to build a career with an exciting company that has a track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed.

As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. If you are driven to provide an excellent customer experience and work with software this job is for you!

Three female and two male colleagues work around a laptop at a conference table.

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.

Veeva was recently named the #1 Best Place to Work in Central Ohio by Columbus Business First.

Responsibilities:

• 1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate’s Degree or certification)
• Ability to quickly learn and communicate technical information
• Detail-oriented and able to manage multiple tasks and priorities in a timely manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Preferred:
  • Experience in a customer service role at a software or IT company
  • Experience as a software systems administrator
  • Beginner web development experience
  • Experience collaborating with cross-functional departments and teams

Qualifications:

• Experience in a customer service role at a software or IT company
• Experience as a software systems administrator
• Beginner web development experience
• Experience collaborating with cross-functional departments and teams

Benefits:

• Flexible PTO
• Healthy, free, provided lunches and snacks every day
• Allocations for continuous learning & development
• Discounted gym membership