Care Coordination – Member Advocate

Description:

Location: Remote

We are seeking a compassionate, empathetic, and strong teammate for our Care Coordination – Member Advocate team who wants to change the way the world treats stimulant addiction. By sharing our values of Empathy, Commitment, Generosity & Authenticity, the Affect team strives to provide the skills to help each member reach sobriety.

Affect Therapeutics uses mobile technology to deliver the first evidence-based digital recovery program for stimulant use. Affect combines a member-facing digital therapeutic app and an integrated treatment system to deliver an effective stimulant recovery program at scale. Affect has brought together a team of advisors across addiction, business, and gaming, including Dr. Jeff De Flavio, founder of Groups Recover Together; Tom McClellan, the most published researcher in addiction; and Kevin Ryan, founder of Gilt Groupe and Business Insider. Affect is backed by City Light Ventures, AlleyCorp, and Kapor Capital.

Responsibilities:

• Serve as the Affect liaison for interactions as we treat, engage with, and support our members without prejudice, stigma, or judgment.
• Feel a sense of ownership for member retention, engagement, and overall success in the program on their journey to recovery.
• Utilize Electronic Health Record (EHR) and other internal tools to schedule, coordinate, reschedule, follow-up with, and all other interactions with current members.
• Provide a positive experience that demonstrates our unique culture and values to develop a trusted rapport with members.
• Unlock desired clinical outcomes for our members by adhering to Affect’s policies and providing consistent, superior care.
• Coordinate with other key internal stakeholders (e.g., Product/Engineering, Clinical Services, and more) to garner member feedback on all elements of their experience with Affect and work to set solutions into practice.

Qualifications:

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• Minimum 2-year experience in hospitality or customer service/customer-facing professional role. Behavioral health experience a plus.
• Ability to maintain a calm and professional demeanor during all member interactions.
• Excellent written, presentation, communication, and analytical skills
• Attention to detail and ability to juggle multiple priorities
• Committed to a high ethical standard in everything you do, working collaboratively with providers, counselors, and other colleagues.
• Excitement about working at an early-stage company
• Self-starter with high emotional intelligence
• Advanced knowledge of Word, Excel, and PowerPoint, with a keen interest in technology and its applicability to our space.
• Must have a quiet, private dedicated home office with a door with reliable internet connection.
• Ability to work evenings and weekends as needed.