Credit Card Customer Service Account Specialist – JPMorgan Chase – OneTen

JPMorgan Chase & Co
Job LocationUS
Job TagFull Time

Description:

JPMorgan Chase has called out a Credit Card Customer Service Account Specialist position and I’m hoping that you can share this with your current learner and alumni community.

The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day.  At Chase, you will focus on business results by offering options and finding solutions to help our customers.

As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from credit card customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast-paced environment.

Responsibilities:

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicates with customers in a metrics-driven environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures

Qualifications:

  • Reading and speaking in both Spanish and English fluently is required for this role
  • Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required
  • Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
  • This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment 
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Industry Insights:

While this role is not directly tech or IT related, the company has plenty of tech/IT roles. This position is a great first step into a company that have many tech/IT roles relevant to our tech bootcamp graduates.