Deskside Support Technician

Description:

Location: 22 Adelaide St W Toronto, ON M5H 4E3
Duration: 5-year Contract
Days/Hours: Monday to Friday 8am-5pm – 1 hour lunch
Parking: The resource will pay and get reimbursed for parking.
Pay Rate: $28.00 to $30.00/hour INC

Responsibilities:

Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Handle software installation/support/upgrades
Basic Active Directory and SCCM Knowledge
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Qualifications:

Have 3 – 5 years of deskside support experience
Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
Have 3 – 5 years of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
Proficient in Windows office