Desktop Support Technician Tier 1

Description:

Spherion Jacksonville is looking for a Desktop Support Technician Tier 1 for our client in Riverside.

Responsibilities:

• Identify, log, and resolve technical problems with software applications and computer hardware.
• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access to the network, company assets, and facilities.
• Conduct regular maintenance on the network and assist with planning for the prevention of unexpected failures.
• Monitoring day-to-day computer performance.
• Update and maintain computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, AV systems connections.
• Ensure desktop computers interconnect seamlessly with diverse systems keeping in mind compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintenance of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff in acceptable hardware and software usage.
• Working hours: 8:00 AM – 5:00 PM

Qualifications:

• Solid experience and understanding of IT services and products.
• Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Great customer service/support skills.
• 3 years of related work experience or technical training or equivalent combination of education and experience.