Desktop Support Technician Tier 1

Spherion Staffing & Recruiting
Job LocationJacksonville, FL
Job TagEarly Career


Spherion Jacksonville is looking for a Desktop Support Technician Tier 1 for our client in Riverside.


  • Identify, log, and resolve technical problems with software applications and computer hardware.
  • To set up and manage user accounts and permissions to consent access to a network.
  • Upholding and testing security, blocking unapproved access to the network, company assets, and facilities.
  • Conduct regular maintenance on the network and assist with planning for the prevention of unexpected failures.
  • Monitoring day-to-day computer performance.
  • Update and maintain computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, AV systems connections.
  • Ensure desktop computers interconnect seamlessly with diverse systems keeping in mind compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Assess functional needs to regulate system purchase specifications.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrading and maintenance of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff in acceptable hardware and software usage.
  • Working hours: 8:00 AM – 5:00 PM


  • Solid experience and understanding of IT services and products.
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Great customer service/support skills.
  • 3 years of related work experience or technical training or equivalent combination of education and experience.

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