Ecommerce Project Manager

Description:

Plug Digital is a rapidly growing e-commerce web design and development agency dedicated to driving meaningful growth for our clients. Our clients are small, mid-size businesses across many industries.

We are looking for an E-commerce Project Manager & strategist at our downtown Denver location who is customer-focused, creative, and technically-minded, has excellent communication and organizational skills, and can thrive in a fast-growing environment. This role will suit someone who is passionate about the e-commerce industry, flexible, dynamic, and experienced in stakeholder management, as the role will require working with several clients on a variety of different web design, development, and digital service projects.

Key Responsibilities:

Act as a strategic e-commerce advisor for our clients. Know how to lead and consult clients on growing and optimizing site.
Attend client & prospect meetings and phone calls to completely understand their business goals, audience needs, and project requests.
Research, problem-solve, and determine creative & technical solutions for client needs. Provide technical direction to project teams.
Translate business needs into creative & technical requirements and estimate project scope, costs, and resources needed.
Assist in the sales process with proposal writing and communication for prospective clients.
Ensure that e-commerce projects are delivered on-time, within budget, and exceed our client’s expectations.
Identify when client feedback is out-of-scope and how to proceed.
Collaborate and coordinate with in-house designers, developers, everyone involved until final delivery.
Ongoing learning of the Shopify platform and new digital services we offer.

Qualifications:

Minimum 1 year proven track record for successfully managing medium/large e-commerce projects. Shopify experience strongly preferred.
A solid understanding of retail, merchandising, and e-commerce concepts.
A solid understanding of e-commerce systems and architectures.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to work in a fast-paced, deadline-driven environment.
Strong critical thinking skills.
Good understanding of visual and interactive design disciplines and principles.
Strong proficiency with task sequencing, dependencies, and 3rd party vendor responsibilities for an e-commerce project.
Attention to detail, extreme thoroughness, and the ability to easily multitask.
Team-building, problem-solving, and conflict resolution skills.
Experience managing cross-functional teams.
Strong desire to continuously learn and grow in the e-commerce space.

Huge plus if you have:

E-commerce experience
Shopify experience
Basic web development knowledge
UX , CRO design experience
Knowledge of website usability and passion for improving the online customer shopping experience
Experience with Google analytics
Basic digital marketing knowledge – SEM/SEO, Social and Email Marketing