Help Desk Associate

Location: On Site – Atlanta, GA

Description:

Come join a financial services firm with over $33 billion in equity capital and commitments raised since inception. They have acquired companies such as Moes, Orange Theory, and Cheesecake Factory!

They are looking for a Level 1 Help Desk Associate to provide white glove service to internal end users.

This company is GROWING and THRIVING. As a part of this core team, you will be on the ground level of a leading PE firm with strong opportunities for advancement.

Qualified candidates must be able to commute to downtown Atlanta, GA 4 days per week.

Responsibilities:

As a Help Desk Associate, you will support a team of highly driven private equity professionals. The consistent functionality of their tools and systems is imperative and you will treat all issues with a strong sense of urgency and professionalism. You will provide a white glove touch to all requests, and utilize yoru street smarts to resolve issues prior to escalating to senior level Admins and leaders.

Qualifications:

• 3+ years of experience as a Level 1 or Level 2 Help Desk Associate required
• Superior Microsoft skills required!
• Current experience in an enterprise, corporate environment directly supporting executive level end users
• Outstanding interpersonal skills, customer service skills, communication, and demonstrated sense of urgency 
• Strong understanding of Mobile Device Management
• Superior experience setting up users within O365, and troubleshooting issues within various O365 applications
• Proven experience assisting with new hire on-boarding including:
  • Installing required software / applications onto laptops
  • Imaging hardware
  • Providing system training
• Bonus points if you have experience troubleshooting cloud environments as well!

About SOLTECH

SOLTECH is proud to be part of the thriving technology community, and one of The Atlanta Journal-Constitution Top Workplaces, as well as one of The Best & Brightest Companies to Work For. Our greater purpose is to make the world a better place by bringing to life innovative software solutions that make our lives easier, safer, healthier, and more productive.
 
With more than 20 years of experience in the development of custom software solutions, we have provided long-term steady and flexible employment to our team of talented technology professionals. Additionally, we offer staffing solutions to a diverse set of clients that need contract, contract-to-hire and direct hire talent.  Our candidate-centered approach has helped thousands of professionals find the rewarding position they were seeking.
 
If you are an IT professional searching for your next career opportunity, we look forward to matching your expertise and interests with a position where you can thrive. Learn more about SOLTECH careers at https://soltech.net/working-for-soltech/