Implementation Coordinator

KellyMitchell Group, Inc.

Job Summary:

Our client is seeking an Implementation Coordinator who will assist with implementing a new phone system for retail stores. This will allow the Operations Engineers to focus on telecom service requests and incidents along with several additional telecom initiatives. 

Responsibilities:

  • Manage all phases of telephony implementation and process to ensure end user satisfaction, project continuity, and the timely delivery of services
  • Participate in weekly and monthly telecom meetings to provide input on implementation procedures
  • Answer questions pertaining to open-source telephony configuration and features
  • Set deadlines and assign responsibilities
  • Monitor and summarize progress of site implementation
  • Assist with configuration of telephone, voicemail, and call flows
  • Manage equipment procurement and delivery
  • Coordinate the ordering and porting of DID numbers
  • Be responsible for the project’s commitment to quality
  • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
  • Lead and direct the work of others
  • Coordinate the implementation with the site support personal
  • Ensure the equipment is ordered and delivered
  • Assist with redirecting inbound phone numbers
  • Provide technical and best practices to the support personnel that are on-site and implementing the phone system

Desired Skills/Experience:

  • Experience with project coordination, management, telecommunications administration, phone number, and hardware coordination
  • Must be courteous and polite in written and oral communication
  • Be communicate ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences
  • A wide degree of creativity and latitude is expected

STEM: Industry Professionals Share Tips and Tidbits

On International Women’s Day, a few of the ladies from Nike joined us for a discussion on women in STEM. Learn more about some of the key takeaways from breakout room sessions on Overcoming Barriers and International Work as a Woman in STEM.

Related Industries: Coding, Cybersecurity, Data, FinTech, Product Management, Project Management
A woman stands in a lab coat.

From Health to Happiness: The Evolution of Employer Benefits

The landscape of employer benefits has experienced a dramatic transformation from its modest beginnings to the impressive array we see in the modern job market. It’s important to recognize the disparities in benefit offerings across various job sectors, a factor that can significantly influence career choices.

Career Navigation: Develop a Professional Network with the LAMP Method

The current landscape for job seekers is heavily populated, with hundreds of applicants often competing for the same position. By making use of methods like LAMP, job seekers are taking a step to find that light at the end of the tunnel through maintaining connections, leveraging past experiences, and chasing future goals.