Job Summary:
Our client is seeking and Organizational Change Manager who will support the overall vision of the technology and digital team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results.
This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
Duties:
- Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
- Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
- Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
- Present solutions to multiple stakeholders for review and feedback
- Ensure final products are developed within specifications for desired channels, and technical writing is accurate
- Measure progress and behaviors and apply pivot approach if necessary
- Implement the Organizational Change Management framework to manage the people side of change caused by change and transition
- Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
- Coordinate, conduct, and measure training deployment and competencies
- Develop training and supporting user materials through an internal portal
- Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
Desired Skills/Experience:
- Ability to develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment
- Ability to document online training materials
- Strong interpersonal communication skills, both verbal and written
- Proven problem solving and organizational skills
- Ability in team motivation and delegation
- Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization
