Service Desk Agent

GalaxE Solutions
Job LocationUS
Job TagEarly Career

Location: Detroit, MI or Hartford, CT (in office)

Description:

GalaxE.Solutions and its Outsource to America™(O2A) workforce development program is  building the next generation of IT engineers by providing training to non-IT professionals to fill in demand roles that are currently being outsourced due to the lack of talent in the United States. 

O2A™ Trainees join the GalaxE team as full-time employees and undergo rigorous technical and  soft-skills training, as well as mentorship led by GalaxE’s subject matter experts. Trainees are  then assigned to a GalaxE Project Delivery Team where they will receive on-going support while advancing their careers by engaging in real-world projects for today’s industry leaders. 

As an employee at GalaxE.Solutions, you will be eligible to benefit from our

Responsibilities:

O2A™ Trainees join as a member of a diverse cohort of aspiring IT professionals. Trainees  receive formal training and mentorship in roles and skills that align with GalaxE’s technology  requirements. Once the initial training program is complete, team members receive an  opportunity to use leverage their skills and bring value to live projects. O2A Program Graduates  grow their careers as a member of GalaxE’s GxCore™ project delivery teams. 

The initial training focus for this position is to enable trainees to provide technical help to users of  an organization, respond to inquiries, evaluate and resolve issues relating to IT equipment and  applications.  

Qualifications:

O2A™ Trainees must possess the attitude, aptitude, and drive to be successful in a career in  technology. While no college degree or work experience is required, qualified applicants must  possess the following qualifications. 

• Strong analytical and problem-solving skills. 

• Passion for learning new technology and expressing ideas  

• Desire to work as part of a team in the IT field 

• Desire for professional and personal growth through training, coaching, and feedback

• Self-starter motivation 

Prior academic or work experience with the skills below is desired. 

• Call center, service desk experience 

• Understanding of PC’s, Software, networking fundamentals 

• Experience resolving technical problems  

• Understanding of PC’s, Software, networking fundamentals 

• AMAZING communication and customer service skills 

• Strong analytical and problem-solving skills 

• Self-starter  

As an employee at GalaxE.Solutions, you will be eligible to benefit from our competitive  compensation and benefit package!

Package Overview: 

• Competitive Salary 

• 401k Retirement Plan 

• Affordable Medical, Dental, and Vision Plans 

• Life/AD&D, Short- and Long-term Disability Benefits 

• Gym Membership Reimbursement 

• Employee Referral Program 

• Education & Training Allowance 

• Paid Time Off 

• Paid Holidays 


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