Service Desk Operations

HireCapital
Job LocationUS Remote

Location(s):

US Hybrid: Vienna, VA | Winchester, VA | Pensacola, FL | Tidewater, VA | Jacksonville, FL | Dallas, TX | Atlanta, GA

Description:

This is predominately remote but candidates will need to be able to report to an office as needed in one of the listed locations. This is a Tier 1.5 service desk role that desires 3-5 experience.

Qualifications:

  • Outstanding customer service
  • Familiarity with ServiceNow ticketing platform or other ITSM tool
  • Experience using Active Directory to assign group permissions, authentication processes, etc.
  • Self starter – will seek information on their own first
  • Desktop/laptop and mobile device troubleshooting
  • Ability to remote into workstation to troubleshoot
  • Access to connect directly to router and work in a professional and quiet environment (call center ready)

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