Location: London, England UK (Onsite) – must reside in the UK to apply
Description:
In this role, you will investigate complex production issues, improve our system resilience and monitoring coverage, support our customer-facing teams with complex technical investigations and implementations and automate methods and procedures to reduce workload and improve stability.
Responsibilities:
- Lead investigation and collaborate with other group experts to investigate complex cross-function production issues
- Maintain 100% Monitoring coverage, including building monitoring strategy that alerts on symptoms rather than on outages
- Reduce workload and improve uptime and SLA response time by implementing automation processes for production issues
- Act as the R&D extension in the UK supporting production critical issues during EMEA business hours
- Perform advanced troubleshooting of complex network problems and recurring platform issues
- Support Account Managers and Customer Success team with complex implementations/strategic implementations
- Design, build, and maintain core infrastructure that enables growth
Qualifications:
- Strong Experience with AWS
- Strong Experience with observability and monitoring systems (Datadog, Prometheus, Grafana, etc.) Including building and designing advance monitoring.
- Working experience in large-scale network and system engineering environments (ISP, Cloud Providers)
- Experience with Linux system administration.
- Experience with networking technologies and protocols (TCP/IP, LAN, NAT, BGP, VPN, DNS, iSCSI)
- Experience with Configuration Management and IaC tools (Ansible, Terraform)
- Experience with coding complex automation and runbooks
- Good familiarity with virtualization environments (Proxmox, OpenStack)
- Scripting experience with Bash, Python, or similar
- Proficiency with virtualized and containerized environments (ECS / Kubernetes)
- Experience with Hashicorp tools (Consul, Vault, Nomad) – An advantage.
- Proven network debugging and problem-solving skills
Employer Insights
- Company mostly interested in degree educated bootcampers
- Must live and work in London for the job. It will be hybrid eventually but the training period will be in office.
- Bonus if you are passionate about the Cybersecurity industry