System Analyst (Mid-Level Role)

HumanTouch, LLC
Job LocationUS
Job TagFull Time


HumanTouch is seeking a Systems Analyst (Mid-Level Role) in Rockville, MD

You must be resourceful and creative in problem-solving, be able to juggle competing tasks simultaneously, and work independently while collaborating with a team. You must be flexible and adaptable to a wide range of tasks and technologies, demonstrating both a depth and breadth of technical skills and knowledge. You must have past day-to-day practical and professional operational experience with the skill sets required. This role is a great opportunity for a motivated self-starter who is detail oriented and thrives in a hyper-growth environment where priorities shift quickly.


  • Daily, Weekly and Monthly advanced health checks of system, servers in a domain, network, and the LAN in its entirety
  • Advanced Health Checks on System and Servers to ensure the LAN is operating as expected
  • Account Management: Account Creations, User Group Policy & Disabling
  • Advanced DISA STIGs remediation to include group policy, patching, configuration, installations, and upgrades
  • Data Center Equipment Maintenance, Installation and Repair
  • Advanced monitoring and troubleshooting of software and hardware components in the system
  • System builds, upgrades, migrations, and configuration of data center equipment and the virtual infrastructure
  • Resolution of Domain Network, Server, and Data Center Equipment incidents
  • Planning, Installation, Patching, and Upgrading of existing as well as new hardware and software solutions for system
  • Drafting, revising, and submittal of standard operating procedures related to the entirety of the LAN
  • Drafting of non-routine procedures and submittal of change requests for system
  • Primary Emergency & Failover support
  • Primary support during after-hours and weekend maintenance windows
  • Occasional floating shift coverage
  • Other tasks as assigned related to Tier 3 help desk support, system and database administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Non-routine Operations & Maintenance tasks.


  • Technical Skills or Experience:
    • Windows Server & Active Directory Administration in a Domain Network
    • Virtual Machine Administration based on VMware technologies
    • Backup Tape Library Management
    • Endpoint Protection and Management Administration
    • Administration of Desktop Devices and Peripherals
    • Data Center Equipment Maintenance & Configuration (Data Storage Devices, Firewalls, Servers Networking Devices and Tape Library)
    • Data Center System Builds, Upgrades and Migrations
    • Citrix Administration and Management
    • Advanced DISA STIGs Remediation
    • Aptitude for learning new technologies and skills
  • Mandatory Requirements:
    • Eligible to work in the United States
    • Ability to gain IT-1 Public Trust
    • Successfully pass a drug test
    • Must have resided in the United States for the last 7 years or more, and during this period has not lived overseas for 1 year or more
    • A minimum of twelve years of related professional IT experience
      • Educational degrees are also considered as experience. Below is the number of relevant years of experience based on the highest completed degree:
        • Associate’s Degree: 2 years relevant experience
        • Bachelor’s Degree: 4 years relevant experience
        • Master’s Degree: 7 Years relevant experience
  • Required Skills and Experience:
    • Past, professional, and direct hands-on (as well as day-to-day) operational experience to successfully accomplish the responsibilities of this position.

Industry Insights:

Please note that Executive 1 holding company (Parent company of HumanTouch, LLC) is looking to not only hire someone with the right technical skills but also the best soft skills. Such soft skills include being customer service oriented, keen to details, using professional language and attire as well as having knowledge of the industry relevant to the role.