Technical Product Manager

Crisis Text Line
Job LocationUS Remote
Job TagProduct Management


Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.

Why you should join our team: 

  • Our work is transforming the way people in pain access support at their fingertips
  • Our work is innovative in the crisis response space
  • Our dynamic, fun, and diverse culture
  • Our meaningful cause, led by empathy and innovation
  • Our strong values at the center of all we do
  • Our commitment to diversity, equity and inclusion
  • Our commitment to engagement and belonging
  • Our commitment to our employees and their holistic wellbeing
  • Our  value of work/life balance
  • Our growth mindset and prioritize professional development
  • Our leaders who truly care

What you’ll be doing:

As a Technical Product Manager at Crisis Text Line, you will drive foundational improvements in our engineering organization as we grow to meet global demand for our service. You will partner with our DevSecOps team (Developer Security Operations), acting as an advocate for the needs of the engineering organization and identifying opportunities to uplevel our engineering practices. In this role you’ll gather input, identify alignment, scope, plan and execute work, taking an iterative approach in order to have impact while staying connected to the context. 


  • Domain expertise. Be a subject matter expert on your product domain, including understanding the needs of the users within it. Be the go to person for understanding user problems and priorities and where the most impact can be made. 
  • Facilitate sprint processes (similar to a Scrum Master, Kanban Flow Manager, or Agile Coach). Identify systemic problems and iteratively improve pod processes. Act as role model, coach, and mentor, supporting team productivity and helping others to succeed
  • Scoping & prioritization. Effectively scope and prioritize complex projects, making the right trade-off decisions between them with guidance from your manager. Product delivery. Deliver features aligned with design and scope on an established timeline. Consult leadership as needed to iterate on these decisions to ensure products meet business needs.
  • Ensure effective cross-functional communications across the engineering, data science, and product teams, with an emphasis on clearly communicating technical aspects
  • Lead cross-team initiatives that impact both the day-to-day and the strategic work of the engineering, data science, and product teams, with a focus on cross-engineering integrations and migrations
  • Scope, plan, and deliver large scale projects, driving visibility and healthy accountability. Break projects into completable parts and maintain clarity on priorities. Support your team and direct reports by setting clear team and individual goals, providing consistent and actionable feedback, and intentionally supporting professional development.
  • Manage risk and optimize resources. Anticipate roadblocks and remove them. Discover technical and business dependencies, and create a path forward. Coordinate strategic workstreams across multiple technology organizations (internal, affiliate, and key service providers) to ensure alignment.
  • Present status, progress, risk, and teams’ strategy effectively and comfortably with organizational leadership and non-technical stakeholders. Translate high level goals into tangible action plans, and vice-versa.


  • Familiarity with technologies such as Terraform, Kubernetes, Jenkins, as well as AWS infrastructure (EC2, S3, cloud formation, networking/VPCs)
  • 2+ years of experience as a product/program/project manager in a highly technical environment or similar experience such as engineering
  • Demonstrated interest in the use of technology to support diverse user outcomes
  • Experience developing and managing cross-engineering programs, products and release schedules
  • Experience building or managing work on highly-available, scalable software products and services
  • Expert ability to communicate technical solutions to non-technical stakeholders matched by an ability to interpret stakeholder needs into feature requirements

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