Tier 1 IT Call Center Specialist

HumanTouch, LLC
Job LocationUS
Job TagFull Time

Description:

HumanTouch has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division. This position is for the day shift 8am-5pm. Currently this position alternates on-site/WAH which may change.

Responsibilities:

  • Respond to requests for technical assistance via phone, chat, or email.
  • Log all customer interactions into ticketing system.
  • Provide remote support for known issues.
  • Escalate advanced issues to internal Tier 2.
  • Provide regular updates to customer on their support requests.
    • Good verbal and written communication skills a must.

Qualifications:

  • 1+ Years experience as a Tier 1 Service desk engineer or customer service experience.
  • Ability to interact at all levels of management internally, and with customers and vendors
  • Excellent follow-through
  • Willingness to learn new tech and advance your career in the IT industry
  • Good verbal and written communication skills a must.
  • Desired Skills:
    • Security+ Certification
    • ITIL Foundation Certification
    • Experience with a ticketing system such as ServiceNow
    • Must be able to obtain a US Mint provided Public Trust Clearance. Offer contingent on receiving clearance.