UX Strategist

Location(s): Charlotte – Dallas – Philadelphia

Description:

The Digital Advisor and Personal Advisor UX Team brings financial advice to millions of people through practical, useful, and innovative solutions to client problems. We solve client problems in partnership with cross-functional family members (UX Producer, UX Designer, UX Strategist, UX Researcher, Content Strategist, UX Writer, Product Manager, Product Owner, Data Analyst, Devs). We are building the future of investing – learn more about the industry leading service we are crafting! https://investor.vanguard.com/advice/compare-investment-advice

This role:

• Partners with the Product Manager on the longer term roadmap and North Star Vision
• Identifies discovery objectives & key questions in partnership with UX Researcher
• Collaborates with other UX Strategists on problem solving throughout their full Vanguard experience
• Conducts journey mapping exercises to identify all points in the journey, including signature moments
• Documents high risk hypotheses: risks to the client experience, and risks to Vanguard
• Considers how new experiences and capabilities should be experienced in the context of what’s already out there live to clients, and with what’s coming soon. For ex., Portfolio options, Tax Loss Harvesting, etc.
• Plans, leads, and drives design thinking approaches and other methodologies to guide the creation of and articulate a feasible, desirable, & viable NorthStar CX vision
• Learns the methodology and distills it for the family, and push back / inform it where needed

What it takes:

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
• Minimum five years industry/field experience.
• Interactive web design experience.
• Authority in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience).
• In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing). Experience using data (both quantitative and qualitative) analysis techniques to inform design.

Specializations that’ll make an impact

• Experience solving complex communication problems and crafting world-class experiences for large-scale programs.
• Expert communication skills (storytelling and visualization) and the ability to get consensus on those ideas within a large organization.
• A deep understanding of UX design (architecture, design, development and analysis).
• Ability to lead a team and program level initiatives to success.
• Ability to turn failures into successes.

Special Factor

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.