Network Surveillance Engineer

Description:

We are seeking a Network Surveillance Engineer to join a 24/7 Network Operations Center (NOC) team. This is an exciting opportunity for professionals passionate about network troubleshooting and supporting complex, large-scale networks. If you’re looking to work in a dynamic, team-oriented environment, apply today!
This is a fully onsite, contract-based position.

Responsibilities:

Monitor and manage Network & Transport equipment, ensuring end-to-end system observability.
Manage incident identification, ticket logging, and impact assessment using Service Now.
Perform initial troubleshooting for 5G cell site issues, escalating to Tier II when necessary.
Support site monitoring and health checks after maintenance activities (CR’s).
Oversee incident management processes and collaborate with cross-functional teams (FIM, Engineering, RF, Deployment, etc.) to resolve issues and minimize downtime.
Ensure National Level Availability remains above 99.50% and manage outages according to SLA.

Qualifications:

3-5 years of telecom/wireless experience, with a focus on NOC environments and troubleshooting.
Strong understanding of 5G functional components (Core, RAN, Transport, etc.) and related network protocols (IS-IS, BGP, MPLS, BFD, etc.).
Experience working in shift environments and handling high-pressure situations.
Proficiency in incident management, ticketing systems (e.g., Service Now), and monitoring tools.
Excellent communication and collaboration skills to work with internal teams and external vendors.
Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.