Accela Systems Administrator

Equal Plus Consulting
Job LocationLawrenceville, GA
Job TagComputer Science


Equal Plus Consulting has been engaged to search for an Accela Systems Administrator to work on-site for a client based in Lawrenceville GA. The position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.


  • Accela Cloud Hosted SaaS solution – Land Management Module Application support
    • Automation
    • GIS
    • Citizen Access
    • Mobile Office
  • Accela reports
  • Utilizing and managing SQL server databases
  • Projects
    • Initiation, Planning, Design, Deployment
  • • Accela training classes
    • Class Schedule/Registration/Curriculum/Teaching
  • Prepare Documentation and Standard Operating Procedure
  • Provides advice and guidance to end users regarding incidents
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor
  • Maintain ticketing system with up to date solutions and clear record of activities Explain and document technical issues in a clear way to end users
  • Perform Physical IT maintenance and installation tasks as needed. This means being able to lift heavy objects and be able to work from a ladder at times
  • Assists in maintaining IT Department documentation, inventory, including additions, transfers and surplus of equipment.
  • Must be able to lift and move objects 10-50 lbs regularly. Will need to stand, walk, stoop, kneel, crouch or crawl.
  • Availability Requirements:
  • Monday – Friday (8AM-5PM)


• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
• Good Language and Communications Skills, Problem-Solving
• Three (3) years’ experience in Accela Automation administration and application support required.
• Professional level analyst and systems experience in a large-scale Information technology environment
• Database management principles
• Application configuration
• Applicable programming principles and/or languages
• System/Application development processes
• Project management principles
• Application development processes and tools
• Analytical methods
• Coding, testing and debugging programs
• Analyzing processes, information, and data
• Identifying, researching, and resolving complex technical issues
• Documenting procedures
• Communicating technical information to a non-technical audience
• Good Understanding of Computer Support and Troubleshooting
• Ability to Work in a Team

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