Accela Systems Administrator

Location: Lawrenceville, GA

Description:

Equal Plus Consulting has been engaged to search for an Accela Systems Administrator to work on-site for a client based in Lawrenceville GA. The position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.

Responsibilities:

• Accela Cloud Hosted SaaS solution – Land Management Module Application support
  • Automation
  • GIS
  • Citizen Access
  • Mobile Office
• Accela reports
• Utilizing and managing SQL server databases
• Projects
  • Initiation, Planning, Design, Deployment
• • Accela training classes
  • Class Schedule/Registration/Curriculum/Teaching
• Prepare Documentation and Standard Operating Procedure
• Provides advice and guidance to end users regarding incidents
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor
• Maintain ticketing system with up to date solutions and clear record of activities Explain and document technical issues in a clear way to end users
• Perform Physical IT maintenance and installation tasks as needed. This means being able to lift heavy objects and be able to work from a ladder at times
• Assists in maintaining IT Department documentation, inventory, including additions, transfers and surplus of equipment.
• Must be able to lift and move objects 10-50 lbs regularly. Will need to stand, walk, stoop, kneel, crouch or crawl.
• Availability Requirements:
• Monday – Friday (8AM-5PM)

Qualifications:

• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
• Good Language and Communications Skills, Problem-Solving
• Three (3) years’ experience in Accela Automation administration and application support required.
• Professional level analyst and systems experience in a large-scale Information technology environment
• Database management principles
• Application configuration
• Applicable programming principles and/or languages
• System/Application development processes
• Project management principles
• Application development processes and tools
• Analytical methods
• Coding, testing and debugging programs
• Analyzing processes, information, and data
• Identifying, researching, and resolving complex technical issues
• Documenting procedures
• Communicating technical information to a non-technical audience
• Good Understanding of Computer Support and Troubleshooting
• Ability to Work in a Team