AUS Support Analyst

United Wholesale Mortgage
Job LocationUS
Job TagFull Time


The AUS Support Analyst is to work directly with internal/external clients to identify, diagnose, and resolve both business and technical problems with automated underwriting/DU and LP issues. 


  • Troubleshoot Mortgage Software issues with web based and client based Loan Origination Systems
  • Work and resolve all AUS tickets as they come into the system
  • Resolving said issues received via Ticket system and Client Requests
  • Effectively communicate with all levels of internal/external clients
  • Work closely with team members as well as independently
  • Sense of urgency must be demonstrated at all times
  • Logging all client interactions in a ticket tracking system
  • Escalate issues that cannot be resolved at a first level while remaining the point person until the resolution of the issue
  • Continue learning new technologies and mortgage processes
  • Document reoccurring processes
  • Effectively communicating back to clients and to appropriate internal teams
  • Provide support on a rotating schedule depending on team needs
  • Client Coordination point for IT initiatives
  • Focus on proactive and informative communication


  • Must be able to work 11am-8pm shift 
  • High School Diploma 
  • 1-3 Years in client service role 
  • Strong problem-solving and decision-making skills 
  • Ability to work effectively and with minimal direct supervision 
  • Detail-oriented and quality-conscious
  • Ability to interface effectively via phone or email with both technical and non-technical clients while remaining composed, decisive and client focused