Business Analyst

Northwestern University
Job LocationUS
Job TagEarly Career

Description:

Location: Evanston, IL

Are you interested in a chance to develop and implement digital and educational solutions in a small organization with a large portfolio of products, software, and technology? The Kellogg School of Management at Northwestern University has a broad scope of products and services, including Kellogg Insight (research & ideas magazine and podcast), degree programs (e.g., Full-Time MBA, Executive MBA, Evening & Weekend MBA), executive education certificates, and our alumni network.

As a business analyst on the Kellogg Information Systems (KIS) team, you will be responsible for projects and services supporting Kellogg’s sales, marketing, and educational platforms. In addition to traditional business analyst duties, this position provides opportunities to lead small projects as well as gain administrative and configuration experience on various systems typically found in larger shops. This includes customer relationship management systems (e.g., Salesforce), content management systems (e.g., Sitecore), and educational technologies, including learning management systems (e.g., Canvas). This position also collaborates with Kellogg’s Digital Innovation team, which conducts educational technology experiments and pursues new virtual and online channels for Kellogg Faculty to reach and engage global audiences.  A typical workday might involve engaging with faculty and DI staff on system requirements, troubleshooting a system interface alongside developers, or diving into analytics data.

Experience with traditional business analysis techniques (e.g., requirements gathering) and systems implementation is required. The ability and willingness to develop expertise in a new tool is a must. Candidates with CRM expertise and/or certifications are preferred. Experience coordinating projects using agile techniques is a plus. Experience supporting integrations (e.g., requirements, testing, and troubleshooting) is a plus. Familiarity with data visualization and business intelligence tools like PowerBI or Tableau is a plus.

Northwestern employees take advantage of excellent healthcare and retirement benefits as well as generous paid time off. Your career growth is a priority: Northwestern offers a variety of professional development opportunities, including tuition (self and dependents) benefits as well as funding and support for training and professional certifications. This is a hybrid position that balances limited time in the office with flexible work from home and work life balance accommodations. If you feel this could be a great career match, please apply today!

Job Summary:

Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU’s enterprise, vendor and in-house developed applications.  Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.  Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.

Typically works with senior staff, but may coordinate smaller or less complex projects independently.

Specific Responsibilities:

Strategic Planning

  • Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
  • Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.                                                                        

Administration

  • Drafts accurate documentation of process, procedure, and system/application configuration.
  • Formulates and executes test scripts, implementation project plans, rolls out communications and training materials.
  • Outlines medium complexity use cases.                                                 

Development

  • Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
  • Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.

Performance

  • Assists in software evaluation and enters moderate to complex configurations to meet user needs.
  • Collects feedback from users on application performance and escalates moderate to complex critical performance issues with technical resources and management.
  • Collaborates with technical, reporting and application resources to analyze and resolve moderate to complex production issues in a timely manner. Provides input into possible solutions based on prior system knowledge and basic analytical skills.     

Supervises

  • Provides work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
  • Manages basic projects or work packets ensuring timelines, deliverables and expectations are met.

Miscellaneous

  • Performs other duties as assigned.

Minimum Qualifications:

  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor’s or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.   
  • 2 years functional/business/system analysis or other relevant experience required.
  • Please see information highlighted in tables below.

Benefits

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.


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