US Hybrid
Full TimePennsylvania, US Full Time (Entry Level)
Description:
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Responsibilities:
- Delivers consulting, implementation and managed services for Unisys’s ClearPath, Data Exchange, ePortal, AB Suite and EOM software offerings. Functions as an escalation point for well defined incidents and basic problems.
- Ensures that client’s service level and technical requirements are met.
- Provides alerts and situation status information to both client and Unisys management. Performs patching activities where automated.
- May respond to service outages and other problems/issues. Creates, updates and provides inputs to standard operating procedures for day today activities.
- Understands Customer Situations and Customer SLRs (Service Level Requirements) and acts accordingly to meet them.
- Provides alerts and situation status information to both client and Unisys management.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Participates in project activities. May be required to work in rotational shifts (24×7 shifts applicable) and provide on call support if required.
Qualifications:
- University degree or equivalent education and experience
- Strong knowledge of ITIL Modules like Incident, Change and Problem Management.
- Ability to support multiple clients/ technologies as part of shared support delivery.
- Must be client focused, display interpersonal skills and be an effective team member.
