Desktop Support Engineer I

Feedonomics
Job LocationUS Hybrid
Job TagFull Time
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Location: Woodland Hills, CA (Los Angeles area) Hybrid

Description:

We are looking for a qualified Desktop Support Engineer to assist users with PC and Mac troubleshooting. The ideal candidate will take local IT software and hardware issues from users within Feedonomics as well as assist in planning and executing projects as needed to improve the IT infrastructure. Excellent troubleshooting abilities, attention to detail, and verbal and written communication skills are required. The goal is to assist users in an effort to maintain up-to-date and efficient computer systems and networks to optimize the user’s work experience. Must be able to work and manage tasks independently. This advantageous position will report directly to the Director of IT and Security.

Responsibilities:

  • Manage company devices and peripherals, including the provisioning and shipping of equipment for all new and former employees
  • Resolve and log all internal helpdesk tickets, which may include providing assistance with the following:
    • Software installation
    • Troubleshooting Hardware and Software issues
    • Troubleshoot and resolve user system errors
    • Spam and/or security-related inquiries
    • General questions company users may have regarding software, hardware, etc.
  • Utilize internal tools for both users and equipment:
    • Azure AD
    • Endpoint Manager (Intune)
    • G Suite
    • Microsoft 365
    • LastPass
    • VPN
  • Deploy PC upgrades on an as-needed basis and deploy hardware refreshes
  • Email quarantine management
  • Pager duty on a rotational basis for after-hours assistance
  • Auditing of users and systems
  • Review user application requests
  • Assist with project rollouts
  • Assist with in-office IT support for visiting employees as needed

Qualifications:

  • Thorough knowledge of computer software, hardware, a variety of internet applications, and network implementations
  • Expert knowledge in troubleshooting and resolving technical issues with Mac OSX and Windows 7-11
  • IT support: 1-2 years (preferred)
  • PC hardware support: 1-2years (preferred)
  • Azure AD: 1 year (Preferred)
  • Microsoft Intune: 1 year (Preferred)
  • Linux: 1 year (preferred)
  • MCTS (preferred)
  • Bachelor’s degree in computer science preferred or equivalent work experience
  • Required to come into the office in Woodland Hills, CA as needed

Employer Insights:

  • Feedonomics is very motivated to hire a boot camp graduate for this role. Great entry level role to get your foot in the door at a fantastic company!
  • Location is key for consideration, they want someone in the Los Angeles area. Expected to be in the office approximately 4 times a month.
  • Prefer bachelor’s degree, but above all will consider the culture fit for the company.
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