Desktop Support – IT Systems Analyst III

Equal Plus Consulting
Job LocationUS
Job TagFull Time

Location: Lawrenceville, GA


Equal Plus Consulting has been engaged to search for a Desktop Support – IT Systems Analyst III to work on-site for a client based in Lawrenceville, GA.

The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude.


  • The IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.
  • *This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.
  • Candidates must be local and be able to interview and work onsite.


  • 3+ years of experience working in a Desktop Support or laptop configuration and deployments.
  • 3+ years of troubleshooting / fixing Windows 10
  • 3+ years of Microsoft 365 Apps for Business deployments:
  • 2+ years of customer service experience (Deskside support)
  • Must be reliable and consistent in job performance
  • Must have an understanding and working knowledge of ITIL
  • Must have strong critical thinking skills, customer service, and a can-do attitude
  • Must have strong written and verbal communication skills
  • Vital in identifying, researching, and resolving complex technical issues
  • Proficiency in resolving end-user software application, PC, and web browser errors

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