Digital Support Technician Apprentice

Location: Shropshire, England UK (Onsite)

Description:

Working alongside the group’s ICT Trainer, you will assist in the development of MFG’s software applications and provision of support/training in the use of applications by the wider business. 

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

Responsibilities:

• Providing technical support to internal customers through a range of communication channels
• Managing time, prioritising digital support workflows to meet critical milestones
• Supporting continuous improvement activity within the firm, including the development of software/applications
• Resolving digital issues using the appropriate tools and technologies
• Providing application training to users as required
• Sourcing information to support, advise or guide as appropriate to the audience

Qualifications:

• Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Mathematics
• A proficient level of literacy and numeracy.
• ICT literate with experience in a range of software applications including Microsoft Office, and an effective understanding of ICT related developments, compliance, and relevant legislation.
• Experience of data entry and text processing, with a high level of attention to detail.
• A team player.
• Ability to interact effectively with others, both face to face and over the telephone.
• Committed to excellent service.
• Highly motivated and willing to learn.
• Organised and methodical with the ability to multitask, prioritise and work in a fast paced environment.
• Proactive and able to work creatively and using your own initiative.
• An understanding of and adherence to General Data Protection Regulation (GDPR), and maintaining confidentiality and integrity at all times.

Employer Insights

• TDM is an approved apprenticeship provider
• After passing assessments, candidates will be offered multiple interview opportunities with companies offering similar roles
• You have the option to select or deny interview opportunities
• Candidates must be located within the West Midlands