Documentation Specialist

Location: Arlington, VA

Description:

The Documentation Specialist is a full-time, on-site position supporting service desk operations for a Federal Client. This position is critical to the success of the OIG and Service Desk. The ideal candidate will be a team player experienced in developing technical writing/documentation and building effective working relationships in a customer support environment.

Responsibilities:

• Prepare scheduled and ad-hoc reports, including monthly and weekly status reports.
• Design/create/maintain technical and knowledge-based documentation including, but not limited to:
  • Knowledge repository
  • Process/procedure documents
  • Online help
  • User guides
  • White papers
  • Requirements documents
  • Use cases
• Ability to work onsite daily with the government customer and our HumanTouch team

Qualifications:

• Proficient in MS Office (Word, PowerPoint, Excel)
• Authorization to work in the United States
• Ability to pass a moderate background investigation and SAMHSA Drug Screening test
• Minimum education required: High School Diploma or GED
• As an equal opportunity employer, HumanTouch, LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran