Operations Admin I

United Wholesale Mortgage
Job LocationUS
Job TagFull Time


The Operations Administrator will monitor the performance and integrity of production applications and infrastructure. This role will assist in production issues with the appropriate teams or leaders, and assist in troubleshooting and determining root cause.

Attention to detail is important as identifying trends in our monitoring tools and reporting allows the team to remain proactive. This position requires an uptime focused, technical team member. This team member must have a good understanding of the relationships between infrastructure and application, and the ability to analyze technical issues in all layers of our environment.


  • Monitor all aspects of production application and infrastructure on a real time basis
  • Assist in any production outages with the appropriate subject matter experts with extreme sense of urgency
  • Provide proactive monitoring data to all other cross functional teams and assisting in the interpretation of the data to resolve issues in the environment
  • Manage and complete ticketing requests sent to the team
  • Provide regular status reports on tasks accomplished, current issues and progress toward goals. Maintain up-to-date documentation of alerting templates, operation and procedure manuals
  • Participate in rotating on-call coverage or emergency response as needed


Must Have Qualifications:

  • Computer-related degree or equivalent work experience
  • Basic hardware/software knowledge of, but not limited to :
    • Windows Server 2008+
    • VMware
  • Basic understanding of enterprise infrastructure systems
  • Infrastructure monitoring
  • Working Knowledge of Active Directory
  • Strong Customer Service and Communication Skills
  • Strong ability to multi-task and to take ownership/work with other teams during outages
  • Ability to provide on-call support on a rotating basis, reaching out to other teams as necessary

Nice to Have Qualifications: 

  • SolarWinds IT Monitoring experience
  • Dynatrace or other relevant APM solution
  • Windows Server 2012 R2 / Microsoft SQL Server
  • Internet Information Services (IIS)
  • Office 365
  • Linux OS