Quality Assurance Analyst

Location(s):  Canada : Ontario : Toronto 

Description:

Scotiabank’s COAT (Contact Centre Operations & Automation Technology) Delivery Center – Agile,
Automation & Assurance passionately serves and protects system reliability through innovative and
collaborative services provided by the Agile, Automation and QA teams which enables cost savings
and increases business value.

Reporting to the Senior Quality Assurance Manager, you will contribute to the overall success of the
QA – COAT Delivery Center – Agility & Assurance team by ensuring specific individual goals, plans &
initiatives are executed / delivered in support of the team’s business strategies and objectives. You
will ensure all activities conducted are in compliant with governing regulations, internal policies, and procedures.

Responsibilities:

• You embrace a role that champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 
• Participate in product design and requirements analysis. 
• Perform testing for assigned projects by reviewing project documentation, preparing test documentation, and executing test activities for multiple, parallel initiatives.
• Perform various types of testing including Functional testing, Accessibility testing, User Interface testing, Integration testing, and Content testing.
• Thorough experience with data extraction, transformations, and conversion testing.
• Report defects in defect tracking tool and work closely with the team so that solutions can be determined, prioritized, and scheduled.
• Provide regular status updates and call out risks and issues to release and project timelines.
• Complete Quality Assurance deliverables on time, as per the schedule.
• Work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production. 
• Prepare other QA documentation for QA management review, approval and sign-off. 
• Eager to transfer application and process expertise to more junior analysts.

Qualifications:

• Excellent written and verbal communication skills.
• Working knowledge of Contact Center agent facing applications and flows. 
• You have at least 3+ years quality assurance experience that performed manual testing (e.g., exploratory, integration, functional, regression and end-to-end testing, etc).
• You have experience with Interactive Voice Response (IVR) and dialer inbound outbound call initiation in a Call Centre setting.
• You have 3+ years testing experience in CRM application (maintenance, sales, and general service tasks, etc.). 
• You have testing experience using API testing tools Postman.  
• Must have experience of QA processes, working knowledge in agile teams either using Scrum or Kanban.
• Experience with Jaws Accessibility testing is a nice to have.
• You can execute sprint activities and work closely with development and business teams to plan, report, prioritize and drive continuous improvement.
• You can deal with ambiguity in a fast-paced environment while managing multiple competing priorities.
• Have strong interpersonal skills and excellent analytical skills.
• Able to work in a self-guided manner with the ability to prioritize tasks and manage time efficiently.
• Positive and resilient personality – Able to embrace feedback and have a desire for continuous iteration and improvement.
• Adhere to established guidelines of conduct.