Salesforce System Maintenance Engineer

Description:

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including Veterans Affairs, Department of Defense, Defense Logistics Agency, and National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Technatomy is currently seeking a System Maintenance Engineer to join our team in support of our Department of Veterans Affairs (VA) Veteran Enterprise Module & System Integration Services (VEMSIS) contract.

In this position you will be part of a team responsible for:

• Delivering lower complexity, modular Low Code-No Code solutions that will enable reusable service-focused software component architectures including PaaS functions/capabilities, SaaS integrations, APIs, and Digital modernization and emerging technology support.

• Implementing solutions using platforms such as Salesforce/Mulesoft, Pega, MS Dynamics and PowerApps Suite (including PowerBI), and Box.

• In service under VA’s Digital Transformation Center (DTC), delivering capabilities in the areas of: Case Management Modernization, Data Ops, Applied AI, and Rapid Prototyping.

Responsibilities:

• Provided ongoing support for the performance of routine, preventive, predictive, scheduled, and unscheduled actions aimed at maintaining the system performance.
• Be part of the O&M team responsible for service availability and environment availability.
• Provide operations support (shift work) for routine operations from 6:00 AM to 10:00 PM ET, Monday through Friday, except Federal holidays.
• Be available to provide on-call 24x7x365 operations support for emergency maintenance requirements for Severity 1 production incidents.
• Provide input to Root Cause Analysis Reports and After-Action Report (AAR)

Qualifications:

• Minimum of one to three (1-3) years’ experience as a System Maintenance Engineer on platforms such as Salesforce/Mulesoft, Pega, MS Dynamics and PowerApps Suite (including PowerBI), and Box.
• Proficient in providing O&M support activities to include identifying and documenting production software defects, installing bug fix/hotfix releases, and deploying patches/upgrades.
• The ability to manage user accounts and credentials in production related environments to include creating, retrieving, resetting, updating, and deleting user accounts and profiles.
• Experience with Microsoft Active Directory, Exchange, and Office suites.
• Experience with network monitoring and troubleshooting tools.
• KNOWLEDGE AND SKILLS DESIRED:
  • Prior VA or Federal Agency experience preferred.
  • Current VA clearance highly desired.
  • Prior experience with VA Digital Transformation Center (DTC), VA Enterprise Case Management Solutions (VECMS), or VA Product and Technology Ecosystem Management Service (PTEMS) is a plus.
• EDUCATION:
  • Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required. Eight (8) years of additional relevant experience may be substituted for education.
• CLEARANCE:
  • Must be a US Citizen.
  • Active VA Clearance preferred.
• WORK LOCATION:
  • Remote