Salesforce User Experience Specialist IV

Description:

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including Veterans Affairs, Department of Defense, Defense Logistics Agency, and National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Technatomy is currently seeking a User Experience Specialist VI to join our team in support of our Department of Veterans Affairs (VA) Veteran Enterprise Module & System Integration Services (VEMSIS) contract.

In this position you will be part of a team responsible for:

• Delivering lower complexity, modular Low Code-No Code solutions that will enable reusable service-focused software component architectures including PaaS functions/capabilities, SaaS integrations, APIs, and Digital modernization and emerging technology support.

• Implementing solutions using platforms such as Salesforce/Mulesoft, Pega, MS Dynamics and PowerApps Suite (including PowerBI), and Box.

• In service under VA’s Digital Transformation Center (DTC), delivering capabilities in the areas of: Case Management Modernization, Data Ops, Applied AI, and Rapid Prototyping.

Responsibilities:

• Play a crucial role in the delivery and enhancement of LCNC solutions, focusing on platforms like PEGA, Box, Salesforce, and MS Dynamics. 
• Provide leadership, advanced strategic design expertise, and user research.  
• Assist in the development and management of Program Epic and Product Team Backlogs. 
• Engage in iterative backlog grooming to refine agile business requirements. 
• Perform agile estimations and create Sprint Plans or Kanban boards in line with VEMSIS Product Delivery Roadmaps.  
• Design mock-ups and click-through prototypes, identifying streamlined User Interface (UI) opportunities incorporating emerging technology trends. 

Qualifications:

• Five (5) years of relevant experience as a User Experience Specialist to include usability engineering strategy.
• A strong portfolio demonstrating expertise in UX design and implementation on platforms like PEGA, Box, Salesforce, and MS Dynamics.
• Expertise in establishing and maintaining the vision of the overall user experience across all creative disciplines leveraging human-centered design, information architecture, usability, and other applicable best practices.
• Experience working with users in interactive workshop settings to capture requirements, feedback, and improvements.
• Expertise in aligning deliverables with overall user experience strategies optimizing overall customer and end-user experience across all engagement and interactions.
• KNOWLEDGE AND SKILLS DESIRED:
  • Prior VA or Federal Agency experience preferred.
  • Current VA clearance highly desired.
  • Prior experience with VA Digital Transformation Center (DTC), VA Enterprise Case Management Solutions (VECMS), or VA Product and Technology Ecosystem Management Service (PTEMS) is a plus.
• EDUCATION:
  • Bachelor’s Degree in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research, or related fields. Certifications in relevant UX or HCD area plus a minimum of 5 years of relevant experience; or a minimum of 7 years of additional relevant experience may be substituted for education.
• CLEARANCE:
  • Must be a US Citizen.
  • Active VA Clearance preferred.
• WORK LOCATION:
  • Remote