System Analyst (Mid-Level Role)

Job LocationUS
Job TagFull Time

Location: Rockville, MD


You must be resourceful and creative in problem-solving, be able to juggle competing tasks simultaneously, and work independently while collaborating with a team. You must be flexible and adaptable to a wide range of tasks and technologies, demonstrating both a depth and breadth of technical skills and knowledge. You must have past day-to-day practical and professional operational experience with the skill sets required. This role is a great opportunity for a motivated self-starter who is detail oriented and thrives in a hyper-growth environment where priorities shift quickly.


  • Daily,, Weekly and Monthly advanced health checks of system, servers in a domain, network, and the LAN in its entirety
  • Advanced Health Checks on System and Servers to ensure the LAN is operating as expected
  • Account Management: Account Creations, User Group Policy & Disabling
  • Advanced DISA STIGs remediation to include group policy, patching, configuration, installations, and upgrades
  • Data Center Equipment Maintenance, Installation and Repair
  • Advanced monitoring and troubleshooting of software and hardware components in the system
  • System builds, upgrades, migrations, and configuration of data center equipment and the virtual infrastructure
  • Resolution of Domain Network, Server, and Data Center Equipment incidents
  • Planning, Installation, Patching, and Upgrading of existing as well as new hardware and software solutions for system
  • Drafting, revising, and submittal of standard operating procedures related to the entirety of the LAN
  • Drafting of non-routine procedures and submittal of change requests for system
  • Primary Emergency & Failover support
  • Primary support during after-hours and weekend maintenance windows
  • Occasional floating shift coverage
  • Other tasks as assigned related to Tier 3 help desk support, system and database administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Non-routine Operations & Maintenance tasks.


  • Technical Skills or Experience:
    • Windows Server & Active Directory Administration in a Domain Network
    • Virtual Machine Administration based on VMware technologies
    • Backup Tape Library Management
    • Endpoint Protection and Management Administration
    • Administration of Desktop Devices and Peripherals
    • Data Center Equipment Maintenance & Configuration (Data Storage Devices, Firewalls, Servers Networking Devices and Tape Library)
    • Data Center System Builds, Upgrades and Migrations
    • Citrix Administration and Management
    • Advanced DISA STIGs Remediation
    • Aptitude for learning new technologies and skills
  • Mandatory Requirements:
    • Eligible to work in the United States
    • Ability to gain IT-1 Public Trust
    • Successfully pass a drug test
    • Must have resided in the United States for the last 7 years or more, and during this period has not lived overseas for 1 year or more
    • A minimum of twelve years of related professional IT experience
      • Educational degrees are also considered as experience. Below is the number of relevant years of experience based on the highest completed degree:
        • Associates Degree: 2 years relevant experience
        • Bachelors Degree: 4 years relevant experience
        • Masters Degree: 7 Years relevant experience
  • Required Skills and Experience:
    • Past, professional, and direct hands-on (as well as day-to-day) operational experience to successfully accomplish the responsibilities of this position.
  • At HumanTouch, we greatly value work/life balance offering a very family-friendly work environment. We are a fast-growing professional services company that provides IT solutions for Defense and Federal Civilian agencies in the areas of cybersecurity, infrastructure engineering, Operations Management, solutions engineering, strategy/modernization and more. We strive to help our clients succeed by combining our deep functional expertise with the human element while also keeping an eye on the complex and dynamic political, economic, and technical environments.
  • As an equal opportunity employer, HumanTouch, LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.