Technical Trainer I

United Wholesale Mortgage
Job LocationUS
Job TagFull Time


Information Technology is one of the fastest-growing teams within UWM, and we need a Software Developer Trainer to help our IT Organization continue to grow and support our consumers, brokers, and teammates with high-quality software. This will be a position on the team that Training Magazine named the Best Training Team in the World in 2020. It is an exciting opportunity to leverage your technical experience to help team members establish new Software Developer careers and continue growing throughout their career path.


  • Partnering with IT leadership to provide accurate, relevant, and effective training
  • Partnering with subject matter experts (SMEs) and instructional designers in the development of training materials
  • Facilitating both in-person and virtual training and meetings
  • Facilitating initial and ongoing training for IT team members
  • Cross-training team members within IT as necessary
  • Provide ongoing support to IT team members, including mentoring and coaching
  • Collaborating with fellow trainers within IT and other business areas to help our teams fulfill their training needs


Must Have Qualifications:

  • Previous experience facilitating or developing corporate training
  • Passion for teaching and facilitating learning experiences, particularly with adult learners.
  • Advanced experience with MS Word, Excel, and PowerPoint
  • Strong work ethic and critical thinking skills 
  • Good communication and team-building skills
  • Strong presentation and public speaking skills
  • This position requires on-site attendance

Nice to Have Qualifications:

  • Mortgage industry experience 
  • Experience working in an Agile environment