Junior Application Support Analyst

Location: London, England UK

Description:

The Whitespace Platform went live in August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.  

You will be joining a team of Support Analysts who provide high quality support to our ever-growing customer base. 

The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am and 7pm Monday to Friday.

Responsibilities:

• Provide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add to and update our growing knowledge base
• Looking for opportunities to develop and improve the Support Team’s processes and systems to help Whitespace scale rapidly
• Assisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace team
• Understand and diagnose data problems on the system, working with scripting languages and JSON data 

Qualifications:

• Excellent communication skills, both verbally and written
• Experience using Linux, plus Python and other scripting languages 
• MacOS, iOS and Windows, Microsoft Azure Active Directory 
• Experience with data analysis and query languages (SQL, N1QL) 

Employer Insights

• Emphasize experience in maintaining and resolving issues in the development and test environments