US
ContractLocation(s): Columbus, OH or Flint, MI
Description:
The Service Desk position provides outstanding customer service at all times. The service desks role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.
6 Month Contract
Responsibilities:
- Provide outstanding service to, and build relationships with colleagues every day
- Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
- Maintain up to date knowledge on our products, services, technology, and procedures
- Compile documentation necessary for effectively fulfilling customer needs
- Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
- Follow up with customers to ensure issue has been resolved
- Drive initiatives that improve the service desk
- Partner with internal support groups in providing the best service to our colleagues
Qualifications:
- Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
- Associates Degree
