End User Support Specialist

Location: Greater Chicago Area

Description:

We are seeking an End User Support Specialist for our Branch Operations and Deployment team in the healthcare industry. The successful candidate will provide technical support across our network of 60+ sites, comprising distribution and manufacturing facilities. This role involves handling daily tickets and participating in project-based work as needed. Additionally, there may be responsibilities related to shipments and returns at our Mundelein and Northfield locations. The role demands adaptability and operates within a fast-paced environment.

Responsibilities:

• Obtain packing materials from storage and assemble pallets.
• Label containers, container tags, and products.
• Inspect materials, products, and containers.
• Ensure proper inventory documentation for received items.
• Maintain orderly work area and equipment.
• Process tickets in queue and update with relevant notes.
• Collaborate with local branch technicians and management to maintain and optimize equipment.
• Occasional work in other Chicagoland corporate offices may be required.
• Perform any other necessary tasks.

Qualifications:

• 1+ year experience in a similar field or related area.
• Strong troubleshooting skills (2+ years) in Desktops/Laptops, Laser and Zebra printers, Network, DNS, AD, SCCM, and other components.
• Demonstrated customer service experience (2+ years) with excellent communication skills.
• Knowledge of PC hardware, peripherals, Zebra and Laser Printers.
• Basic proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to read and understand tickets and verify contents.
• Exercise sound independent judgment when assigned tasks.
• Detail-oriented with a commitment to brand integrity.
• Strong interpersonal and organizational skills.
• Ability to manage multiple projects and meet deadlines.
• Enthusiastic team player with creative problem-solving abilities.
• Knowledge of VMware is a plus.
• Openness to direction and constructive criticism.
• Consistent attendance and punctuality.
• Ability to work independently with minimal supervision.
• Capability to lift/maneuver up to 50+ lbs.
• Willingness to stand, walk, stoop, kneel, or crouch for extended periods.
• Up to 25% travel may be required.
• Participation in monthly on-call rotation.