End User Support Specialist

Job LocationUS
Job TagContract

Location: Greater Chicago Area


We are seeking an End User Support Specialist for our Branch Operations and Deployment team in the healthcare industry. The successful candidate will provide technical support across our network of 60+ sites, comprising distribution and manufacturing facilities. This role involves handling daily tickets and participating in project-based work as needed. Additionally, there may be responsibilities related to shipments and returns at our Mundelein and Northfield locations. The role demands adaptability and operates within a fast-paced environment.


  • Obtain packing materials from storage and assemble pallets.
  • Label containers, container tags, and products.
  • Inspect materials, products, and containers.
  • Ensure proper inventory documentation for received items.
  • Maintain orderly work area and equipment.
  • Process tickets in queue and update with relevant notes.
  • Collaborate with local branch technicians and management to maintain and optimize equipment.
  • Occasional work in other Chicagoland corporate offices may be required.
  • Perform any other necessary tasks.


  • 1+ year experience in a similar field or related area.
  • Strong troubleshooting skills (2+ years) in Desktops/Laptops, Laser and Zebra printers, Network, DNS, AD, SCCM, and other components.
  • Demonstrated customer service experience (2+ years) with excellent communication skills.
  • Knowledge of PC hardware, peripherals, Zebra and Laser Printers.
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Ability to read and understand tickets and verify contents.
  • Exercise sound independent judgment when assigned tasks.
  • Detail-oriented with a commitment to brand integrity.
  • Strong interpersonal and organizational skills.
  • Ability to manage multiple projects and meet deadlines.
  • Enthusiastic team player with creative problem-solving abilities.
  • Knowledge of VMware is a plus.
  • Openness to direction and constructive criticism.
  • Consistent attendance and punctuality.
  • Ability to work independently with minimal supervision.
  • Capability to lift/maneuver up to 50+ lbs.
  • Willingness to stand, walk, stoop, kneel, or crouch for extended periods.
  • Up to 25% travel may be required.
  • Participation in monthly on-call rotation.

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