End User Support Specialist

Brooksource
Job LocationUS
Job TagContract

Location: Greater Chicago Area

Description:

We are seeking an End User Support Specialist for our Branch Operations and Deployment team in the healthcare industry. The successful candidate will provide technical support across our network of 60+ sites, comprising distribution and manufacturing facilities. This role involves handling daily tickets and participating in project-based work as needed. Additionally, there may be responsibilities related to shipments and returns at our Mundelein and Northfield locations. The role demands adaptability and operates within a fast-paced environment.

Responsibilities:

  • Obtain packing materials from storage and assemble pallets.
  • Label containers, container tags, and products.
  • Inspect materials, products, and containers.
  • Ensure proper inventory documentation for received items.
  • Maintain orderly work area and equipment.
  • Process tickets in queue and update with relevant notes.
  • Collaborate with local branch technicians and management to maintain and optimize equipment.
  • Occasional work in other Chicagoland corporate offices may be required.
  • Perform any other necessary tasks.

Qualifications:

  • 1+ year experience in a similar field or related area.
  • Strong troubleshooting skills (2+ years) in Desktops/Laptops, Laser and Zebra printers, Network, DNS, AD, SCCM, and other components.
  • Demonstrated customer service experience (2+ years) with excellent communication skills.
  • Knowledge of PC hardware, peripherals, Zebra and Laser Printers.
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Ability to read and understand tickets and verify contents.
  • Exercise sound independent judgment when assigned tasks.
  • Detail-oriented with a commitment to brand integrity.
  • Strong interpersonal and organizational skills.
  • Ability to manage multiple projects and meet deadlines.
  • Enthusiastic team player with creative problem-solving abilities.
  • Knowledge of VMware is a plus.
  • Openness to direction and constructive criticism.
  • Consistent attendance and punctuality.
  • Ability to work independently with minimal supervision.
  • Capability to lift/maneuver up to 50+ lbs.
  • Willingness to stand, walk, stoop, kneel, or crouch for extended periods.
  • Up to 25% travel may be required.
  • Participation in monthly on-call rotation.


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